How do I lodge a complaint?

Many problems can be sorted out quickly and informally by speaking to the employee who is dealing with the matter. We would encourage you to use the informal approach first.

While we would hope that most problems can be sorted out quickly and informally, you have every right to make a complaint.

Wherever possible you should try to contact us, write to us, or submit a VHA Complaints Form within two weeks of the event or incident occurring.