As per the Residential Tenancy Act the following applies:
- Urgent – 4 hours, to make the premises safe from gas leaks, major water loss, security threat, sewer overflow or electrical danger.
- Priority – 24 hour, to repair water leaks in pipes, repair broken external doors, repair broken windows, clear drain blockages, restore electricity, repair or stop major roof leakages.
- Normal repair – within 14-21 days depending on the State, all other repairs such as leaking taps, broken internal doors, stove repairs, broken light batten, running toilet.
