At VHA we take complaints seriously. Anyone who requests, receives, or provides a service, to or from VHA, or is affected in a significant way by VHA’s activities can use our complaints procedure. For example, a client, a housing applicant, a tenant, a contractor, or a neighbour of a VHA property.
Complaints can be made about:
- unprofessional behaviour
- poor advice
- unsatisfactory service
- misuse of information
- any other aspect of Veteran Housing Australia’s operations you are not satisfied with.
