Policies and Procedures

At VHA, we value transparency.

Please browse through our comprehensive list of policies and procedures. If you have any other questions, please get in touch with us via our contact page.

HOUSING

• Intake, Assessment and Referral Policy
• Eligibility and Allocation Policy
• Disability Modifications Policy
• Changing Needs & Transfer Policy
• Sustaining Tenancies Policy
• Good Neighbour Policy
• Evictions Policy

RENT

• Rent Setting Policy
• Arrears Management Policy and Procedures
• Hardship Policy
• Breach of Rental Agreement Policy

MAINTENANCE AND INSPECTIONS

• Maintenance and Repairs Policy and Procedures
• Inspections Policy and Procedures

GENERAL

• Privacy Policy
• Complaints Management Policy
• Code of Conduct
• Conflicts of Interest Policy
• External Avenues of Client Complaints and Appeal